Privacy Policy

Your privacy matters to us. This policy explains what information Paylo collects when you use our website and our AI assistant Kite, how we use it, and the choices you have.

1. Information we collect

• Account details: name and email address from Google, Apple or email sign-in.
• Traveler details: names, date of birth, gender, phone and email for each passenger, as airlines require.
• Payment details: handled directly by Stripe. We receive only payment status and limited card info (such as brand and last 4 digits).
• Searches and chats: routes, dates and messages you send to Kite, so it can help you.
• Technical data: device, browser, IP address and basic usage data to keep the service secure and working.

2. How we use it

• To search fares, issue tickets and manage your bookings.
• To process payments in full or across 6 monthly installments.
• To send booking confirmations, payment reminders and important trip updates.
• To prevent fraud and keep accounts secure.
• To improve Paylo and Kite.

We do not perform credit checks and we do not sell your personal information.

3. Who we share it with

• Airlines and travel suppliers (via our booking partner Duffel) to issue your tickets.
• Stripe to process payments.
• Service providers for hosting, sign-in and AI features, bound by confidentiality.
• Authorities where required by law, including airline passenger data rules.

4. Data retention

We keep booking and payment records for as long as needed to provide the service, complete your payment plan, and meet legal, tax and accounting obligations. You may ask us to delete your account at any time; some records may be kept where the law requires.

5. Security

We use encryption in transit, access controls and trusted payment processing to protect your data. No system is perfectly secure, so please keep your sign-in details safe.

6. Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal data, and to object to certain uses. To make a request, email support@paylotravel.com.

7. Cookies

We use essential cookies and local storage to keep you signed in and remember your search. We do not use third-party advertising cookies.

8. Children

Paylo accounts are for adults 18+. Children may travel on a booking made by an adult, who provides their details.

9. Changes and contact

We may update this policy and will post the new date above. Questions: support@paylotravel.com. See also our Terms of Service.